customer service management course

Greetings from international and consultation center ITCC, we announce starting of
customer #service #management course#

Objectives
By the end of the course delegates will be able to:

Describe the best practices of a world-class customer service provider
Develop a customer-focused mindset for continuous improvement
Identify key components that promote customer retention and loyalty
Measure customer service standards
Develop an understanding of internal and external customer expectations
Use the phone more effectively and leave professional voicemail messages
Communicate more effectively by utilizing active listening and questioning skills
Successfully apply the principles of persuasion to key negotiation situations


to register contact us

Menna Ehab
Marketing Coordinator
Int'l Training & Consultation Center
WhatsApp/Mobile: 00201000016576
Email: menna@itcegy.com
Website: www.itcegy.com

training will be located in a 5-star hotel
training can be in English or Arabic language

for more training categories visit our website: www.itcegy.com
or
contact us

Menna Ehab
Marketing Coordinator
Int'l Training & Consultation Center
WhatsApp/Mobile: 00201000016576
Email: menna@itcegy.com
Website: www.itcegy.com